Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Helpdesk ACData
  1. Helpdesk ACData
  2. Helpdesk ACDATA CL

Helpdesk ACDATA CL

¡Te damos la bienvenida! Puedes generar una solicitud para Helpdesk ACDATA CL con las opciones proporcionadas.

  • Solicitudes habituales

    Solicitar nuevo hardware, Configura nuevas cuentas de usuario y acceso a los sistemas, Configurar VPN, Dotación de hardware del nuevo empleado, Solicitar nuevo software, Solicitar una nueva cuenta, Solicitud de Soporte TI
  • Incidencias

    Informar de un incidente
Con la tecnología de Jira Service Management
{"xsrfToken":"e23fce5230dcef34532a1cd5ed97d724c96692d9_lout","branding":{"id":"5","key":"acdata","name":"Helpdesk ACDATA CL","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ddf7e366-4794-43cd-973e-5a7c91af2d2a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWZhZmI4Ny04ODI3LTQ3ODgtOTEzZi1jMGIzMWFlZWFhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkZjdlMzY2LTQ3OTQtNDNjZC05NzNlLTVhN2M5MWFmMmQyYSI6WyJyZWFkIl19LCJleHAiOjE3Njc0NzY3OTIsIm5iZiI6MTc2NzQ3NjE5Mn0.iA84GPMu1oQt-NpYXCQDI5Klafl1NATV6pMe8W9uV-w&client=45fafb87-8827-4788-913f-c0b31aeeaa58&mode=fit","logoId":"ddf7e366-4794-43cd-973e-5a7c91af2d2a","isLogoAvailable":true,"helpCenterTitle":"Bienvenido al Helpdesk de ACDATA","sharedPortalName":"Helpdesk ACData","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"localeDisplayName":"inglés (Estados Unidos)"},"es-ES":{"helpCenterTitle":"Bienvenido al Helpdesk de ACDATA","sharedPortalName":"Helpdesk ACData","localeDisplayName":"español (España)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"es-ES","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b396175e-bcda-4e38-882a-1b170145b251/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWZhZmI4Ny04ODI3LTQ3ODgtOTEzZi1jMGIzMWFlZWFhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIzOTYxNzVlLWJjZGEtNGUzOC04ODJhLTFiMTcwMTQ1YjI1MSI6WyJyZWFkIl19LCJleHAiOjE3Njc0NzY3OTIsIm5iZiI6MTc2NzQ3NjE5Mn0.yDXwPd3cy5D5uPyNQYMkuhgJSLnVlwaDpd-ioZPE44U&client=45fafb87-8827-4788-913f-c0b31aeeaa58&height=300&mode=fit","bannerMediaApiFileId":"b396175e-bcda-4e38-882a-1b170145b251","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#000000","topBarTextColor":"#000000","hasTopBarBeenSplit":true},"portal":{"id":"5","key":"acdata","projectId":10004,"serviceDeskId":5,"name":"Helpdesk ACDATA CL","description":"<p>¡Te damos la bienvenida! Puedes generar una solicitud para Helpdesk ACDATA CL con las opciones proporcionadas.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"245","name":"Configura nuevas cuentas de usuario y acceso a los sistemas","descriptionHtml":"","callToAction":"Configura nuevas cuentas de usuario y acceso a los sistemas","introHtml":"<p>¿Necesitas cuentas de usuario o acceso a los sistemas para un nuevo empleado? Envía una solicitud aquí.</p>","icon":10606,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10606","groups":[13],"key":""},{"id":"203","name":"Configurar VPN","descriptionHtml":"","callToAction":"Configurar VPN","introHtml":"<p>¿Quieres acceder a las cosas del trabajo desde fuera? Háznoslo saber.</p>","icon":10526,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[13],"key":""},{"id":"246","name":"Dotación de hardware del nuevo empleado","descriptionHtml":"","callToAction":"Dotación de hardware del nuevo empleado","introHtml":"<p>Envía una solicitud de hardware para un nuevo empleado.</p>","icon":10638,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[13],"key":""},{"id":"242","name":"Informar de un incidente","descriptionHtml":"","callToAction":"Informar de un incidente","introHtml":"<p>Cuéntanos que problemas estás teniendo.</p>","icon":10545,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[50],"key":""},{"id":"280","name":"Solicitar nuevo hardware","descriptionHtml":"","callToAction":"Solicitar nuevo hardware","introHtml":"<p>Por ejemplo, un ratón o monitor nuevo.</p>","icon":10550,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[13],"key":""},{"id":"244","name":"Solicitar nuevo software","descriptionHtml":"","callToAction":"Solicitar nuevo software","introHtml":"<p>Si necesitas una licencia de software, realiza una petición aquí.</p>","icon":10547,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[13],"key":""},{"id":"204","name":"Solicitar una nueva cuenta","descriptionHtml":"","callToAction":"Solicitar una nueva cuenta","introHtml":"<p>Solicitar una nueva cuenta para un sistema.</p>","icon":10517,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[13],"key":""},{"id":"208","name":"Solicitud de Soporte TI","descriptionHtml":"","callToAction":"Solicitud de Soporte TI","introHtml":"<p>Recibe asistencia para problemas y preguntas generales sobre las TI.</p>","icon":10541,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[13],"key":""},{"id":"241","name":"Solicitud Enviada por Correo","descriptionHtml":"","callToAction":"Solicitud Enviada por Correo","introHtml":"<p>Recibe asistencia para problemas y preguntas generales sobre las TI.</p>","icon":10492,"iconUrl":"https://help.desk.acdata.cl/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Solicitudes habituales"},{"id":50,"name":"Incidencias"}],"orderMapping":{"50":[242],"13":[280,245,203,246,244,204,208]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACDATA","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"español (España)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0NWZhZmI4Ny04ODI3LTQ3ODgtOTEzZi1jMGIzMWFlZWFhNTgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Njc0NzczOTIsIm5iZiI6MTc2NzQ3NjE5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.b5T071CBlY2VSLH8d6sBQHns5esZJpZ74aZix5IzgqY","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"45fafb87-8827-4788-913f-c0b31aeeaa58","tokenDurationInMins":20}},"sharedPortal":{"name":"Helpdesk ACData","description":"<p>Bienvenido al centro de ayuda, estamos aqu&iacute; para ayudarte. Genera una solicitud a partir de las opciones proporcionadas.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://acbti.atlassian.net/wiki","kbLinkDomainURLs":["https://acbti.atlassian.net","https://help.desk.acdata.cl"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=acbti","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e23fce5230dcef34532a1cd5ed97d724c96692d9_lout","baseUrl":"https://help.desk.acdata.cl/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://acbti.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"45fafb87-8827-4788-913f-c0b31aeeaa58","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"3f9a9166f1de42419339b98301b905aa","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://acbti.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}